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GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE OF SIDEWALKS.NET

 

1. INTRODUCTION

 

This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (www.sidewalks.net) and the purchase of products on it (hereinafter referred to as the "Conditions").

 

We urge you to read the Conditions, our Cookies Policy, our Privacy Policy, and the return policy (hereinafter, jointly, the “Data Protection Policies”) carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the Conditions and with the Data Protection Policies, do not use this website.

 

These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding the relevant Contract (as defined further on) shall be those that apply.

 

If you have any queries regarding the Conditions or the Data Protection Policies, you may contact us by using the contact form.

 

The Contract (as defined below) may be executed, at your choice, in any of the languages in which the

Conditions are available on this website.

 

2. OUR DETAILS

 

Sale of goods through this website is carried out under the name Sidewalks.net owned by United Sports of Lebanon S.A.L. with commercial register number 54065 Beirut and with Tax Number 601-5326, and  registered office address at Hamra – Beirut, Antoine Gemayel Street, Al Salam Building, third floor, Beirut - Lebanon, with e-mail address:info.lb@sidewalks.net

 

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

 

The information or personal details that you provide us shall be processed following the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.

 

4. USE OF OUR WEBSITE

 

When you use this website and place orders through it, you agree to:

 

 

i. Use this website to make inquiries and legally valid orders only.

ii. Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorized to cancel it and inform the competent authorities.

iii. Provide us with your email address, postal address, and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy Policy).

 

If you do not provide us with all the information we need, you cannot place your order.

 

When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter into binding contracts.

 

5. SERVICE AVAILABILITY

 

Delivery service for the Products offered on this website is available in Lebanon only.

 

6. FORMALISING THE CONTRACT

 

To place an order, you must follow the online purchasing procedure and click on “Proceed to checkout” and “Pay”. After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). You shall receive your order within 5 working days from the Order Confirmation date. The shipping company will inform you at least one day before the delivery date. You can also track your order via “My Orders”. These Conditions and the Contract constitute a written agreement between us.

 

7. TECHNICAL MEANS TO CORRECT ERRORS

 

In case you detect that an error occurred when entering your data during your registration as a user of this website, you can modify them in the “Edit Account” section. You can change your details information by entering the “Edit Account” section.

 

In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting customer service via the email address: info.lb@sidewalks.net

 

This website displays confirmation units in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the purchase process so that before making the payment, you can modify the details of your order.

 

If you detect an error in your order after the completion of the payment process and before shipment confirmation,  you should immediately contact our customer service, via the email address above to correct the error.

 

8. AVAILABILITY OF PRODUCTS

 

All product orders are subject to physical availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock,  we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid as an “E-wallet Account”

 

9. REFUSAL TO PROCESS AN ORDER

 

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.

 

We shall not be liable to you or to any third party for removing any product from this website, for removing or modifying any material or content from the website, or for not processing an order once we have sent the Order Confirmation. We will reimburse, if any, any amount that you may have paid to your account on this website as an e-wallet credit voucher.

 

10. DELIVERY

 

Notwithstanding Clause 8 above regarding the product availability (physically) and except for extraordinary circumstances, we will endeavor to send the order consisting of the product(s) listed in each Order Confirmation e-mail before the date indicated in the Shipping Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 15 days from the date of the Order Confirmation.

               

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.

 

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establish a new delivery date, or cancel the order with full reimbursement of the amount paid to your account on this website as an e-wallet credit voucher. Keep in mind in any case that we do not make home deliveries on weekends or bank holidays.

 

For these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

 

11. INABILITY TO DELIVER

 

If we can't deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse.

 

If after 15 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges without any undue delay, and at any rate, within 15 days of the date on which this Contract has been terminated.

 

Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you unless the inability to deliver is attributable to us.

 

12. INSTANT DELIVERY

 

At the moment, this service option is not available.

 

13. TRANSMISSION OF RISK OF THE PRODUCTS

 

The products shall be under your responsibility from the moment of delivery to you as outlined in Clause 10 above.

 

14. PRICE AND PAYMENT 

 

Products purchased on www.sidewalks.net may be subject to VAT or any other taxes as applied in Lebanon. The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and all amounts paid will be reimbursed to you in full as an E-wallet voucher into your account on this website or refunded per our Return Policy.

 

We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipping Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.

 

The prices on the website include VAT, but exclude delivery charges, which are added to the total price as indicated in our Shopping Guide (see the section on Delivery Charges).

 

Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.

 

Once you have selected all Products that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in the “My Orders” section.

 

You may use, as a payment method, the following cards: Visa and MasterCard. Furthermore, you can pay on delivery for your order to the courier either in cash or by Visa or MasterCard if available when we deliver your order.

 

To minimize the risk of non-authorized access, your credit card details will be encrypted. Once we receive your order, we request a pre-authorization of your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time of the Order Confirmation.

 

When you click “Pay”, you are confirming that the credit card is yours.

 

Credit cards are subject to verification and authorization by the card issuing entity. If the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.

 

 

15. EXCHANGE/RETURN POLICY

 

ONLINE RETURN/EXCHANGE/CANCELLATION POLICY

  • Online purchases can be returned/exchanged both online and in our retail stores.
  • All of your online purchases cannot be returned nor exchanged in our outlet stores. In-store processes for your online orders are exclusive to our main stores.
  • Nike and Converse items can be exchanged in their respective stores only.
  • Veja, Arkk and Levis can be exchanged in converse stores.
  • All other brands can be returned and exchanged online only.
  • Return/Exchange request must be received within 7 calendar days from your order receiving date. The online return requests button will be automatically disabled after this period in your “My order” list.
  • Return/Exchange items should be in their unused, undamaged, and unopened condition and their original packaging.
  • For stores exchange, you need to show your purchasing invoice (included in your order or through your mobile phone)
  • Online Return/Exchange requests can be submitted once you are logged in to Sidewalks.net through “my orders-return order”.
  • For your safety and for hygienic reasons, sorry for not accepting any return/exchange for items like boxers, swimwear, Socks, Towels, Sports bras, Gloves, Head/Wrist Bands, and Yoga Mats
  • Online exchanges and returns will be picked from your initial delivery address, then sent back to us to be examined.
  • Once checked and approved by our team, we will send you the exchanged item.
  • As for returns, we will reimburse the paid amount to your e-wallet between 1 and 10 working days, excluding any paid shipping fees.
  • If your order consists of several items, they must be returned in one package.
  • To serve you better we hold the exclusive right to choose the shipping company that processes your online orders and returns.
  • Mistakes happen! If you received a wrong delivery order, we will do our best to find your missing purchase or suggest an alternative. We can also offer you a full refund between 1 and 10 working days after accepting your refund claim, using the same mode of payment (card or cash) or we can add an E-Wallet credit voucher to your account. It is your choice!
  • Cash Refunds can be made in our Beirut offices only. We do not cash refunds by bank transfers, money wiring, or delivery in our retail stores.
  • Refunds are exclusive for wrong delivery orders.
  • A gift card and e-wallet paid amounts are not cash refundable even when wrong delivery order occurs. Paid amounts will be reimbursed to your e-wallet account between 1 and 10 working days.
  • You can cancel your order free of charge as long as it is not yet shipped.
  • We cover the shipping of your exchanges and returns once per month. After exceeding this limit an amount of 75 000 LBP will be added to your orders automatically as a shipping fee.
  • All approved returns will be reimbursed to your E-wallet only, they cannot be refunded, excluding any paid shipping fees.
  • Due to different screen outputs, colors between the screen and physical products may differ. We do not offer refunds in that case. However, we can reimburse your paid amount excluding shipping fees to your E-wallet.
  • All returns and exchanges are made based on the amount you paid for your items.
  • Sidewalks.net reserves the right to refuse returns, exchanges, and refunds on orders that do not comply with the above criteria.
  • Claim for defective items can be made within 2 months from the date of receiving.   
  • We have solely the right to assess and approve if the returned product is a defect or not. If the returned product is not approved, it will be returned to your address and you will be billed the shipping fees.
  • Our defect approval is based on manufacturing errors. Sorry for not accepting defects related to misuse and wrong washing.
  • Defect claims can be submitted by sending us an email at info.lb@sidewalks.net along with the defect details and pictures.

 

Online additional info:

 

  • E-wallets and E-gift cards are online exclusive and cannot be used in our retail stores. With expiry of 1 year from the date of activation.
  • Retail stores' credit vouchers and gift cards are exclusive for in-store use and cannot be used online.
  • Shipping Fees Rates are applicable on orders Equal to or below 1`500`000 LL.

 

16. LIABILITY AND WAIVING LIABILITY, STATUTORY CONSUMER RIGHTS

 

Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of the said product.

 

Notwithstanding the above, our liability shall not be waived nor limited in the following cases:

 

i. in case of death or personal harm caused by our negligence;

ii. in case of fraud or fraudulent deceit; or

iii. in any case in which it was illegal or illicit to exclude, limit or attempt to exclude or limit our liability.

 

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained using this website, unless otherwise indicated expressly on this website.

 

All product descriptions, information, and materials shown on this website are provided "as is", with no express or implied warranties on the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that conform with the Contract, being liable to you for any lack of conformity that exists at the time of delivery. It is understood that the goods conform with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented on this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties, except those that may not be excluded legitimately.

 

17. INTELLECTUAL PROPERTY RIGHTS

 

You recognize and agree that all copyrights, registered trademarks, and other intellectual and industrial property rights to the materials or contents provided as part of the website belong at all times to UNITED SPORTS OF LEBANON S.A.L and SIDEWALKS S.A.L or to a third party who had authorized such use to UNITED SPORTS OF LEBANON S.A.L. or SIDEWALKS S.A.L. the use of said content or material. You may NOT use said material unless you are expressly authorized by the UNITED SPORTS OF LEBANON S.A.L and SIDEWALKS S.A.L. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.

 

18. VIRUSES, PIRACY, AND OTHER COMPUTER ATTACKS

 

You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs, or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorized access to this website,  the server on which the site is hosted, or any server, computer, or database related to our website. You undertake not to attack this website through any attack of denial of service or an attack of distributed denial of service.

 

Failure to comply with this Clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities and we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this Clause, authorization to use this website shall be suspended immediately. We shall not be held liable for any damage or harm resulting from a denial of service attack, virus, or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data, or materials as a result of using this website or downloading content from the same or those to which this site redirects you.

 

19. LINKS FROM OUR WEBSITE

 

If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.

 

20. WRITTEN COMMUNICATION

 

The applicable regulations require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by email or mobile messaging or we will provide you with information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information, and other communication that we send you electronically comply with the legal requirements of providing it in writing. This condition will not affect your statutory rights.

 

21. NOTIFICATIONS

 

The notifications that you send us must be sent preferably through our contact form. Under the provisions in Clause 22 above and unless otherwise stipulated, we may send you notifications either by email or to the postal address you provided us when placing an order or by mobile messaging.

 

It is understood that notifications will be received and acted upon as soon as they are posted on our website, 24 hours after they have been sent by email, or three days after the postage date on any letter. As proof that the notification has been sent, it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid, and that it was duly delivered to the post office or a mailbox; in the case of an email, that the notification was sent to the email address specified by you as the recipient when you ordered the product (s)

 

 

22. TRANSFER OF RIGHTS AND OBLIGATIONS

 

The Contract is binding for both Parties, as well as for our respective successors, transferees, and heirs. You may not transmit, cede, levy, or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance.

 

We may transmit, cede, levy, subcontract, or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have as a consumer recognized by law or cancel, reduce or limit in any way the express and tacit warranties that we may have given you.

 

23. EVENTS BEYOND OUR CONTROL

 

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a  Contract when caused by events that are beyond our reasonable control  ("Force Majeure").

 

Force Majeure shall include any act, event, failure to exercise, omission, or accident that is beyond our reasonable control, including, among others, the following:

i. Strike, lockout, or other forms of protest.

ii. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not), or threat or preparation for war.

iii. Fire, explosion, storm, flood, earthquake, collapse, epidemic, or any other natural disaster.

iv. Inability to use trains, ships, aircraft, motorized transport, or other means of transport, public or private.

v. Inability to use public or private telecommunication systems.

vi. Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

vii. Strike, failure, or accident in maritime or river transport, postal transport, or any other type of transport. It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfill these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfill our obligations by the Contract despite the situation of Force Majeure.

 

24. WAIVING RIGHTS

 

The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you under a Contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us under this Contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.

 

The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or the Conditions.

 

The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalized and notified to you per the provisions of the Notifications section above.

 

 

25. PARTIAL ANNULMENT

 

Should any of these  Conditions or any provision of a  Contract be declared null and void by firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment.

 

26. ENTIRE CONTRACT

 

These Conditions and any document referenced in the same constitute the Entire Contract between the Parties as regards the purpose of the same, replacing any previous pact, agreement, or promise made between the Parties verbally or in writing.

 

The Parties acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other Party or that could have been inferred from any statement or document in the negotiations entered into by the two Parties before said Contract, except those expressly mentioned in these Conditions.

 

Neither Party shall take any action regarding any untrue statement made by the other Party, verbally or in writing, before the date of the Contract (unless said the untrue statement was made fraudulently). The only action that may be taken by the other Party shall be due to breach of contract following the provisions of these Conditions.

 

27. OUR RIGHT TO MODIFY THESE CONDITIONS

 

We have the right to review and modify these Conditions at any time.

 

You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Conditions, or Privacy Policy. In this case, the possible changes will also affect orders made previously by you.

 

28. APPLICABLE LEGISLATION AND JURISDICTION

 

The use of our website and the product purchase contracts through said website shall be governed by the laws of Lebanon applicable thereto.

 

Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the Beirut courts.

 

If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognized in any applicable legislation in this area.

 

29. INDEMNIFICATION

 

You agree to indemnify, defend, and hold harmless United Sports of Lebanon S.A.L (owner of this domain name), its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including, without limitation, attorneys' fees, arising from or relating in any way to your use of this website and your conduct in connection with this website and any other links that may appear on this website, or any violation of these terms and any policy that is related to these terms, any law or the rights of any third party.

 

 

30. TERMINATION

 

Sidewalks.net reserves the right in its sole discretion to terminate your account, delete your account completely and any content related to you, and restrict your use of all or any part of this website for any or no reason, without notice. Sidewalks.net also reserves the right to block users from certain IP addresses or device numbers and prevent access to the website. These General Terms and Conditions of Purchase and Use remain in effect even after your account is terminated. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, articles 16, 17, 24, and 25.

 

31. REVIEW POLICY

 

We love to hear from you. We encourage our customers to write us their feedback on our products. To do so in the right way, we genuinely ask you to respect the following 3 rules:

 

Rule 1: You shall have a registered account on our website. So first, you need to log in so you can share your review.

 

Rule 2: You have already purchased a product from our website. In this case, your feedback shall concern the product that you bought and include detailed information about your experience with this product.

 

Rule 3: you are not allowed:

  • To include obscenities, discriminatory language, and opinions about politics, ethics, religion, or wider social issues, any personal contact information or links.
  • To refer to other products, offers, websites, advertisements, or spam content, or any content or material other than your own or for which you do not have rights.
  • To share comments towards other reviews or reviewers in an improper manner.

 

We reserve the right to assess your review against these 3 rules. If approved, the review will feature on our website. We also reserve the right to remove any review which does not respect these 3 rules.

 

32. COMMENTS AND SUGGESTIONS

 

Your comments and suggestions are always welcome. Please send any comments and suggestions including any queries regarding product selection, ordering, pricing, delivery, or any other issues through our contact form or by sending us an email at info.lb@sidewalks.net