What is our return policy?

 

• Easy Process

Once logged in to your account, go to "my orders" and click return within 7 days after receiving your order.

• Convenient

We pick up the item from your doorstep. Then inspect the item and proceed with your request once approved.

• E-voucher reimbursement

Once approved, we will add the paid amount for your return order to your E-voucher account. (excluding paid shipping fees)

• Your Choice

You can buy instantly with your E-voucher balance once we add the amount or save it for later use.

How does the in-store return and exchange work?

 

FIND A STORE USING OUR STORE LOCATOR

1 visit a store that sells the brand you like to exchange  

 

SHOW YOUR INVOICE

2 use the invoice that was attached to your order upon delivery or show the store team your order from your mobile

 

PICK, TRY THEN EXCHANGE

3 you can choose any item you like in the store. Try it and then proceed with the exchange

 

ONLINE RETURN | EXCHANGE | CANCELLATION POLICY

• Online purchases can be returned/exchanged both online and in our retail stores.
• Nike, Converse, and Levi's items can be exchanged in their respective stores only and Sidewalks
• Veja can be exchanged in Sidewalks store.
• Return/Exchange requests must be received within 7 calendar days from your order receiving date. The online return requests button will be automatically disabled after this period in your “My order” list.
• Return/Exchange items should be in their unused, undamaged, and unopened condition and in their original packaging.
• For stores exchange, you need to show your purchasing invoice (included in your order or through your mobile phone)
• Online Return/Exchange requests can be submitted once you are logged in to sidewalks.net through “my orders-return order”.
• For your own safety and for hygienic reasons, sorry for not accepting any returns/exchanges for items like Boxers, Swimwear, Socks, Towels, Sports bras, Gloves, Head/Wrist Bands, and Yoga Mats
• Online exchanges and returns will be picked up from your initial delivery address, then sent back to us to be examined.
• Once checked and approved by our team, we will send you the exchanged item.
• As for returns, we will reimburse the paid amount to your e-voucher between 1 and 10 working days, excluding any paid shipping fees.
• If your order consists of several items, they must be returned in one package.
• To serve you better we hold the exclusive right to choose the shipping company that processes your online orders and returns.
• None discounted items can be returned in our branded stores only and cannot be exchanged in our value stores.
• Mistakes happen! If you received a wrong delivery order, we will do our best to find your missing purchase or suggest an alternative. We can also offer you a full refund between 1 and 10 working days after accepting your refund claim, using the same mode of payment (card or cash) or we can add an E-voucher credit to your account.
• Cash Refunds can be made in our Jordan offices only. We do not cash refund by bank transfers, money wiring, or delivery nor in our retail stores.
• Refunds are exclusive for wrong delivery orders.
• A gift card and e-voucher paid amounts are not cash refundable even when the wrong delivery order occurs. Paid amounts will be reimbursed to your e-voucher account between 1 and 10 working days.
• You can cancel your order free of charge as long as it is not yet shipped.
• We cover the shipping of your exchanges and returns once per month. After exceeding this limit an amount of 5 JOD will be added to your orders automatically as a shipping fee.
• All approved returns will be reimbursed to your E-Voucher only, they cannot be refunded, excluding any paid shipping fees.
• Due to different screen outputs, colors between the screen and physical products may differ. We do not offer refunds in that case. However, we can reimburse your paid amount excluding shipping fees to your E-Voucher.
• All returns and exchanges are made based on the amount you paid for your items.
• sidewalks.net reserves the right to refuse returns, exchanges, and refunds on orders that do not comply with the above criteria.
• Claim for defective items can be made within 2 months from the date of receiving.   
• We have solely the right to assess and approve if the returned product is a defect or not. If the returned product is not approved, it will be returned to your address and you will be billed the shipping fees.
• Our defect approval is based on manufacturing errors. Sorry for not accepting defects related to misuse and machine washing.
• Defect claims can be submitted by sending us an email at [email protected] along with the defect details and pictures.

 

Online additional info:

 

• E-voucher and E-gift cards are online exclusive and cannot be used in our retail stores. With the expiry of 1 year from the date of activation.
• Retail stores' credit vouchers and gift cards are exclusive for in-store use and cannot be used online.
• Shipping fee rates are applicable on orders equal to or below 49.99 JOD.